The Centre for Community Health Research and Development (CCRD), together with our partners in Lao PDR, recently convened a workshop in Champasak Province to disseminate the results from the first round of community-led client and patient feedback collection. The workshop aimed to share community perspectives directly with health facilities and local health authorities to support service improvement.
This activity is part of the regional Inter-country Partnership for Ending AIDS and Tuberculosis project, supported by the Australian Government through the Department of Foreign Affairs and Trade (DFAT) under the Partnerships for a Healthy Region (PHR) initiative.
The workshop created a constructive platform for dialogue between community actors and health providers, enabling stakeholders to review the initial findings from the Community–Health Provider Partnership for Quality Improvement (CPQI) system and jointly identify opportunities to strengthen HIV and TB service delivery.
Key objectives of the workshop included:
Sharing evidence from community feedback on client experience, accessibility, and service quality.
Facilitating dialogue between community representatives and health facilities to identify gaps and practical solutions for service improvement.
Promoting Gender Equality, Disability and Social Inclusion (GEDSI) to ensure services are responsive to the needs of diverse and vulnerable groups.
Sharing lessons from the CPQI approach to strengthen collaboration between communities and the health system.
By translating community feedback into concrete actions, this process contributes to building more responsive, inclusive, and higher-quality HIV and TB services in Champasak.
This work reflects the continued commitment of CCRD and its partners, with the support of the Australian Government through DFAT, to strengthen community engagement and improve health outcomes across the region.